Other announcement

The National Pension and Provident Fund (NPPF) currently manage over 69,000 members from the civil service, armed forces, corporate entities, and private companies — a number that continues to grow annually.   With this increasing membership base, updating and maintaining accurate member records has become a critical operational challenge. To ensure compliance with NPPF’s rules and regulations, members and employing agencies are requested to extend their cooperation by adhering to the following guidelines:   Advice to Members:   Update your PF nominee details by completing the “Spouse, Children, and Nomination Updating Form” available on the NPPF website, and attach all relevant documents as mentioned in the form.   Submit a confirmation letter to NPPF within five (5) working days from the PF contribution date if you:   Resign from one agency and join another, or   Continue service in the same agency.  Failure to do so will result in the continuation of contributions in the same PF account number. NPPF will not entertain requests for claims or corrections thereafter.   Advice to Employing Agencies:   Submit enrolment forms of new employees to NPPF within five (5) working days of their joining the service — before depositing the PF contribution. NPPF will issue the PF account number to update your records.   Submit appointment letters clearly indicating whether the employee is regular or contractual.   Notify NPPF of any change in employment type (regular ↔ contract) within five (5) working days from the effective date, enclosing the appointment letter.   Deposit any penalty for late PF contribution within five (5) working days of receiving the penalty letter.   Clearly indicate the nature of relieving/separation in the official order — (Voluntary Resignation, Superannuation, Compulsory Retirement, Termination, or Demise).   Newly established agencies required to deduct PF must inform NPPF and submit necessary documents.   All member agencies must deposit the monthly PF contribution and submit the PF contribution schedule (as per NPPF’s remittance format available on the website) before the 10th of the following month.   Any EOL (Extraordinary Leave) or Non-contributory period must be immediately reported to NPPF.   Category   Mobile No.   Contribution Remittance   17449087   Civil Claims   77275143  AF Claims   17600832   Personal Information Updation   17338982   Your cooperation is essential in maintaining the integrity and accuracy of member data for efficient service delivery.   Sincerely, Management,  National Pension and Provident Fund,  Thimphu, Bhutan.    

NPPF would like to inform our valued customers that with effect from June 1-17, 2026, new loan processing and repayment transactions will be suspended temporarily for system migration. During this period: New loan applications will not be accepted. Online loan repayments through MBOB, MPAY, and EPAY will be disabled. All are requested to make loan repayments by 31st May 2026.  Normal operations will resume from 18th June 2026. We apologize for the inconvenience and appreciate your patience as we work to serve you better. For urgent inquiries, please contact us at our toll-free number 1039.

TO WHOM IT MAY CONCERN   This is to inform that the National Pension and Provident Fund (NPPF) plans to dismantle five old buildings located within the NPPF Complex, Thimphu, tentatively by June 2026. The existing structures will be replaced with new residential buildings featuring upgraded infrastructure and improved land utilisation.  NPPF will ensure that all dismantling and subsequent construction activities are carried out safely and in an orderly manner, with minimal inconvenience to the surrounding neighbourhood.  This notice is issued for your kind information and acknowledgement. For any further information or clarification, please feel free to contact us at +97577104752 (office hours), Real Estate Division.   Management, National Pension and Provident Fund.

Pursuant to the implementation of the Goods and Services Tax (GST), a 5% GST shall be levied on the following services provided by the National Pension and Provident Fund, effective 1 January 2026, as mandated by the Department of Revenue and Customs:  SN Particulars Division 1 Loan Processing fee Member Loan Division   2 CIB fee 3 Valuation fee for building valuation 4 Central registry fee for Vehicle loan 5 LMS fee for mortgages. 6 Renting of commercial space Real Estate Division 7 Member Home Loan Design (MHD) services 8 Land Lease 8 Processing Fees Portfolio and Investment Division 9 Loan Application Fee 10 Land & Building Valuation Charges 11 CIB Charges 12 Additional Loan & Renewal of OD / CLF Charges 13 LMS Charges 14 PF Statement fee Customer Service Unit

Please be informed that all Pension and Provident Fund refund payments will be temporarily suspended from December 26, 2025 until January 15, 2026 due to the year-end closing of the books of accounts for the year 2025. Refund payments will resume after the above period. We regret any inconvenience caused and appreciate your understanding. Management, National Pension & Provident Fund, Thimphu, Bhutan.

​​The National Pension and Provident Fund (NPPF) hereby informs all valued members and stakeholders that receiving Loan applications will be temporarily suspended from Monday, 22 December 2025 to 31 December 2025. The temporary suspension is necessitated for clearing of pending loan applications and to ensure the successful completion of year-end closing activities. The New loan applications will resume from 1 January 2026. NPPF sincerely appreciates your understanding and cooperation during this period as we work towards strengthening service delivery and ensuring a smooth transition into the new financial year 2026.

NPPF would like to inform members and its agencies and loan clients that the annual closing of accounts for the year 2025 is approaching soon. To enable us to close the annual accounts smoothly on time, members and its agencies are requested to settle the following on or before December 20, 2025:  Deposit pension and provident fund contributions for the month of December 2025 with the respective banks.   Forward invoices and pension and provident fund contributions remittance schedule to NPPF in order except those agencies remitting their contribution through e-PEMS.   Settle penalty levied for late remittance of PF contributions and arrear contributions of the prior months, if any.   Forward pension and provident fund claim of the members who have resigned.   Loan customers to deposit any overdue loan repayment amount before the said deadline.  For any other information, please contact our following focal officials:   Particulars Contact Number For Civil Pension and PF claims 17536373 For AF Pension and PF claims 17600832 For Civil and AF Contribution Remittance 17858637 For Private Contribution Remittance 17825323 For Loan Repayment 77297581 Management

The National Pension and Provident Fund (NPPF) currently manages over 67,000 members from the civil service, armed forces, corporate entities, and private companies — a number that continues to grow annually.  With this increasing membership base, updating and maintaining accurate member records has become a critical operational challenge. To ensure compliance with NPPF’s rules and regulations, members and employing agencies are requested to extend their cooperation by adhering to the following guidelines:  Advice to Members:  Update your PF nominee details by filling in the spouse, children and nomination updating form and attach relevant documents mentioned in the form. (You can find the form here: UPDATION FORM) Submit a confirmation letter by the member whether to continue in the same PF account after resigning from one agency and join another agency or continue service in the same agency within 5 working days of PF contribution date. If the member fails to inform NPPF within 5 working days of PF contribution deposit, the member’s PF contribution will be continued in the same account number and NPPF will not entertain any requests for claim for the old PF account thereafter.   Advice to Employing Agencies:  To submit enrolment forms of new employees to NPPF within 5 working days after the employee joins the service. This must be done before depositing PF contribution. Subsequently, NPPF will send NPPF PF account number to the member’s agency to update their system.    To submit an appointment letter clearly stating whether the employee is recruited as a regular or on contract.   To inform NPPF about the change in employment type (from regular to contract or vice versa) by submitting appointment letters within 5 working days of effective date of change in employment type.  To deposit any penalty charged on late PF contribution deposit within 5 working days on receipt of penalty letter from NPPF.   To clearly state the relieving nature of the member in the relieving/separation order. (Voluntary Resignation, Superannuation, Compulsory Retirement, Termination, Demise).   Any new agency required to deduct PF with NPPF must inform NPPF about their establishment and send the required documents.   All member agencies must deposit the PF contribution and send the PF contribution schedule as per PF remittance format available on the NPPF website before 10th of the following month.   Any EOL or Non-contributory period to be notified to NPPF immediately.   Category  Mobile No.  Contribution Remittance  17449087  Civil Claims  77200482  AF Claims  17600832  Personal Information Updation  17338982  Your cooperation is essential in maintaining the integrity and accuracy of member data for efficient service delivery.  Sincerely,  Management, National Pension and Provident Fund, Thimphu, Bhutan. 

NPPF kindly requests those Private PF Members who are contributing less than Nu.1000 per month to incrase their monthly provident fund contribution to a minimum of Nu.1000 with immediate effect. Please click here to view the list of Private PF members: CLICK HERE For further information, please contact our dealing officer at +97517444090 Management.

NPPF kindly requests all members to update their immediate family details, nomination for the PF benefit, and other personal information. To update, please fill in the “Spouse, Children, and Nomination Updation Form” available here [CLICK HERE] or call us on 1039/77190119. Management, National Pension and Provident Fund.